Here to help answer your questions
Please see our list of answers to frequently asked questions below. If you still cannot find the answer to your question, click the following link to contact us.
Our warehouse operates from
Monday – Friday | 8:30am – 5:00pm
We are a Netherlands company using a local warehouse based in the Netherlands to facilitate fast local deliveries. Our team will be able to assist with any queries you may have.
You can pay via bank transfer, please use your order number as the reference number and your order will be dispatched upon receipt of funds.
There are 3 ways to track your order
Logged in:
You can track your order from the ‘My Account’ section under the 'Previous Orders' tab.
Tracking email:
After completing your order payment you will have received an email with your order tracking details.
If you did not received this email please check your spam folder.
Email:
If the above options are not working for you, then please email our us through the ‘Contact Us’ page with your name and order number.
Yes, we ship to most countries. If you find there is no option to ship to your country then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you. Please ensure that the product you're ordering can be imported into your country and will not be seized at the border.
EU Orders:
Please make your payment directly into our EU bank account.
Please use your Order ID as the payment reference.
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Bank: |
TransferWise |
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IBAN |
BE79 9670 0775 7033 |
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Account Name: |
GBC Trading B.V. |
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Bank Code |
TRWIBEB1XXX |
If there is something we do not carry on the site but is one of the brands we stock, you can send us a request and we will contact our suppliers to see if we are able to get hold of it for you. If it is requested a lot then we will look to stock it as a standard item. Please note that special orders may incur an extra delivery charge that may be passed on from our supplier.
A reseller may contact GBC Wellness if not 100% satisfied with a purchase to request a return. GBC Wellness does not accept returns or provide refunds on food or heat sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Wellness will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers.
Other Products may be returned up to 30 days from the date GBC Wellness received Reseller’s Purchase Order. Such returns are subject to a restock fee of 70cents per unit and will only be accepted if the Products are new and unused, in their original unopened packaging.
Please see our Shipping and Returns policy for more details.