Shipping & Returns
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that our warehouse aims to dispatch orders by 5pm each day. You also have the option to arrange your own shipping by selecting Customer Collection during the checkout process.
Please note that the Express option does not deliver on the weekend.
Please contact us within 5 working days from the date you placed your order if it has not arrived. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.
GBC Wellness cannot be held responsible for any loss resulting from incomplete or incorrect shipping addresses. Orders sent to an incorrect address can be held up for weeks and are sometimes irretrievable.
In the event a Reseller receives damaged, short-dated or expired products upon delivery, GBC Wellness requires the Reseller to submit photographs within 24 hours of receipt of the product, detailing the damage or expiration date of the affected product, including photos of any damage to the shipping box. If your order arrives incomplete, you must contact GBC Wellness within 24 hours, and provide a photo of the delivery note and the shipment showing where the product was missing, in order to have the missing item refunded. If a package arrives damaged, please note this with the driver at the time of delivery. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.
After GBC Wellness confirms that the products shipped were damaged, short-dated or expired, GBC Wellness will provide detailed instructions on when and how to proceed with destroying or returning the defective product. GBC Wellness will refund the Reseller in the original form of payment. Refunds may take 7-12 business days to process. If Resellers are asked to destroy the products the Reseller will destroy the damaged or expired products and shall submit proof of destruction to GBC Wellness. Resellers shall not offer damaged or expired products for sale.
Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice.
Dutch Holidays and warehouse closures
Our warehouse operates Monday to Friday 8am to 5pm EST time except for the following dates:
- April 10th (Easter Monday)
- April 27th (Kingsday)
- May 18th (Ascension)
- May 29th (Whit Monday)
- December 25th (Christmas)
- December 26th (Boxing Day)
- January 1st (New Year's)
Cancellation, Returns & Refund Policy
A reseller may contact GBC Wellness if not 100% satisfied with a purchase to request a return. GBC Wellness does not accept returns or provide refunds on food or heat-sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Wellness will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers. Other Products may be returned up to 30 days from the date GBC Wellness received Reseller’s Purchase Order. Such returns are subject to a restock fee and will only be accepted if the Products are new and unused, in their original unopened packaging. Resellers are responsible for shipping the Product to GBC Wellness’s warehouse. GBC Wellness will not be responsible for tracking return shipments. After the returned Products are received at GBC Wellness’s warehouse and confirmed by GBC Wellness to be in new condition, Reseller will be refunded in the original form of payment. Return shipping costs will not be refunded. Shipping charges associated with your Purchase Order will not be refunded. Refunds may take 30 days to process.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please email our customer service team quoting the order number and the reason for the return. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.
Our returns address is:
5121 DN RIJEN
Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.
If you wish to cancel an order please contact our Customer Service team as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been processed or sent out you may be liable for restocking fees and/or the returned shipping costs should you choose to cancel or return the order.